I am not saying none of these fears or possibilities still exist. However, I do think that in the last year, at least for me personally, the tipping point has shifted pretty dramatically in favour of on-line commerce. Certainly having a home in the US, where I don't have to worry about customs, is a big factor for me. Equally important though, is that I feel comfortable with shopping on-line, fairly safe from fraud, and know that I can complete a purchase, along with a decent amount of research about the service or product, in far less time and effort than it takes to head out to the store. Instead of letting a slick selling salesman provide me with all the product information (how the heck are we supposed to evaluate their claims about Superior quality, resolution, connectivity, bits per second, etc?), I can now get thousands of customer reviews from users just like me. More and more I am finding these reviews playing an important part in my shopping decisions.
My Dad and I had to make a quick trip to Toronto last week. We got great deals on our hotel, rental car and flight (hotwire.com is working well for me right now) without having to talk to any people. Because I checked into the flight from home the night before and we only brought carry-on bags, we were able to arrive at the airport 40 minutes before our flight and still have plenty of time to spare. Our experience with the hotel and car went equally smoothly.
Before leaving for Toronto we celebrated Lucas' birthday with a pancake breakfast in the morning and Swiss Chalet in the evening. I even managed to squeeze in time to play in the Men's League finals (we won by about 15) before catching the red-eye flight.
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